GMD obtains new certification that guarantees quality in the management of IT services to its customers

GMD, recently obtained the certification of the ISO/IEC 20000 Standard. Thanks to that, GMD customers can be sure that their IT services will be managed with the best practices and provisions that will ensure continuous improvement.

Strictly, the ISO/IEC 20000 standard demonstrates that GMD has adequate controls and procedures, which compliance guarantees the quality in the management of information technology services provided. “For GMD, having this certification is a great responsibility because it encourages us to continue providing services with high standards of quality and with the certainty that will run continuously” said Ricardo Temoche, Line Manager ISO (Outsoucing services Infrastructure IT) of GMD.

Among the tangible benefits that customers will receive with this certification highlights the safe delivery and operation of the services managed by GMD, thus providing a permanent added value at no additional cost while reducing operational risks by ensuring business continuity.

To GMD, obtaining this certification means a commitment to improving and standardizing its IT management processes, adding this certification to ones already obtained such as ISO 9001, ISO 27001, Hosting Partner SAP, CMMi 3 and OSHAS.

Date: September 14, 2014