The Help Desk service of GMD operates as a single point of contact that channels the customer service requests for infrastructure support to final users of the customers. This service is based on Service Level aligned to ITIL best practices and where our processes are certified with the highest quality standards in the industry as the ISO 9001:2008 Standard. The final purpose is maintaining and improving the efficiency of their processes, helping to improve IT users’ productivity and control over their equipment, which ultimately translates into added value for their business. GMD has highly qualified professionals for the call center, on-site agents and supervisors who provide services to more than 52,000 final users from the different economic sectors of manufacturing, banking and finance, telecommunications, industry and commerce, both private companies and the public sector institutions nationwide, providing remote support to more than 10 countries. This has turned us as the leading company in outsourcing Help Desk services at regional level.
- Team of highly qualified professionals and in constant training, meeting the highest standards in quality standards and best practices in IT and IT Project Management.
- Access to World Class Services, supported by the best industry practices (ISO, ITIL, PMI)
- Reduction of unavailability of technological infrastructure of users (improvement in productivity).
- Support multi-brand equipment under multiplatform services provision.